Terms of service
The agreement between a merchant who installs FairRev and Doment Digital FZE LLC, including what we charge on and how a disputed charge is settled.
Version 1.0. Effective date: 1 October 2026.
These terms are an agreement between you, the merchant who installs the app, and Doment Digital FZE LLC, a free zone establishment registered at Sharjah Publishing City Free Zone, United Arab Emirates, licence number 4431328.01 ("we", "us", "our"). FairRev is a product name. The company named above is the party you are contracting with.
By installing FairRev on your Shopify store, or by using it, you accept these terms. If you do not accept them, uninstall the app. If you are accepting on behalf of a company, you confirm you are allowed to bind it.
1. What FairRev does
FairRev is software. It shows upsell, cross sell and bundle offers to shoppers on your store, and it tells Shopify what discount to apply when a shopper accepts one. It records what happened so that we can show you which revenue the app was responsible for, and so that we can bill you on that figure and no other.
We provide software. We do not sell anything to your customers, we do not take payments, we do not hold your money, and we do not handle your stock.
2. You are the seller
Everything sold through your store is sold by you. That includes anything our offers put in front of a shopper: your products, bundles of your products, and any add on such as gift wrap, a warranty or shipping protection.
You are the seller of record for all of it. You set the prices. You fulfil the orders. You answer your customers. You handle returns, refunds and disputes.
This matters most for add ons that are regulated. If you sell a warranty, an insurance product, or shipping protection, you are the seller and your own provider is the underwriter. We are neither. We never underwrite anything, we carry no risk on any product, we hold no funds and we settle no claims. Whether you are allowed to sell such a product where your customers live is your responsibility and not something we assess. We will never create a product in your catalogue unless you ask us to.
3. What we promise, and what we do not
We will provide the app with reasonable skill and care, and we will try to keep it available. That is the extent of it.
We do not guarantee any outcome. We do not promise that the app will increase your revenue, your average order value, your conversion rate or anything else. Any figure we show in marketing or in the app describes what has happened somewhere, not what will happen to you. Results depend on your products, your prices, your customers and your traffic, none of which we control.
We do not promise that the app will be uninterrupted or free of errors, that it will work with every Shopify theme, or that every feature will be available on every Shopify plan. Some features depend on Shopify, including on your Shopify plan and on how your customers pay, and those depend on Shopify's decisions rather than ours.
4. Your responsibilities
You agree to:
- Keep your product, price, stock and tax information in Shopify accurate. Our offers are built from it, and an offer built from wrong data shows a wrong price.
- Review and publish your own offers. Nothing we build goes live on your store until you publish it.
- Comply with the law where you sell, including consumer protection, advertising, pricing and distance selling rules. You are best placed to know them and we are not.
- Have your own privacy policy and the consents your jurisdiction requires from your customers.
- Not use the app to mislead a shopper about a price, a discount or what they are buying.
- Not resell, copy, decompile or reverse engineer the app, or use it to build a competing product.
5. Billing
5.1 What you are charged on
You are charged on attributed revenue: sales our offers can be shown to have produced. The rules we use are published in the app, in full, and every charge on your ledger states the reason it was made and the orders behind it.
You are not charged on your total store orders, your total store revenue, or on any order the app did not take part in. Orders excluded include point of sale orders, imported and historical orders, test orders, draft orders, cancelled orders, orders placed before you installed the app, and any order where the app showed nothing.
5.2 Plans and limits
Current prices are shown in the app and on the App Store listing. Each plan covers an amount of attributed revenue in a thirty day period. Charges are collected by Shopify through your Shopify account under Shopify's own billing terms.
5.3 No automatic upgrades
We will never move you to a more expensive plan without you choosing it. If you pass your plan's limit, we ask you. We do not charge and then tell you.
5.4 Your cost ceiling
You may set a maximum amount we can charge you in a billing period, and you can change it at any time. We will not create a charge above it. If you reach it, nothing your shoppers see is switched off. We pause features inside the app instead, so your storefront keeps working while your bill stops growing.
5.5 Refunds and corrections
If a customer refunds an order we billed you for, we reverse the corresponding charge. If we find we have billed you in error we correct it with a credit and leave both entries visible, because our records are append only and we do not quietly edit history.
If you think a charge is wrong, tell us within sixty days at [email protected] and we will show you the orders behind it. If we got it wrong, we fix it.
6. Your data
Our privacy policy at https://fairrev.com/privacy explains what we collect and why. Where we handle personal data about your customers, we do so on your instructions and our data processing agreement at https://fairrev.com/dpa applies. Both documents form part of these terms.
Your store data belongs to you. We do not sell it, and we do not use one merchant's data to give another merchant an advantage. If you uninstall, we delete or anonymise your data on the schedule set out in the privacy policy, except where we have to keep records of what we charged you.
7. Intellectual property
The app and everything in it stays ours. You get a licence to use it while your subscription is active, and nothing more.
Your products, your content, your brand and your data stay yours. You give us only the permission we need to run the app for you, such as displaying your product images inside an offer on your own store.
8. Liability
8.1 What we are not liable for
To the extent the law allows, we are not liable for lost profit, lost revenue, lost sales, lost data, lost goodwill, business interruption, or any indirect or consequential loss, whether or not we were told it was possible.
8.2 The cap
To the extent the law allows, our total liability to you for everything arising out of or connected with these terms or the app, in contract, tort including negligence, or otherwise, is limited to the total fees you paid us in the twelve months before the event that gave rise to the claim.
If you have paid us nothing, our total liability is limited to one hundred United States dollars.
8.3 What is never excluded
Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.
8.4 Why the cap is here
Said plainly, because you should know rather than discover it: the app makes decisions about amounts that end up in your customers' carts. We have built it to fail by doing nothing rather than by applying a wrong number, we publish the rules it follows, and we keep a record of every offer version and every charge so that any dispute can be settled with evidence. We still cannot take on liability for your whole business on the price of a software subscription, and no software company can. If the exposure matters to you at your scale, your own insurance is the answer and we will support any question your insurer asks.
9. You indemnify us for what is yours
You will cover us against claims brought by a third party, including your own customers and any regulator, arising from the products you sell, the prices and offers you publish, the content you put into the app, or your failure to comply with the law where you sell. This does not apply to the extent the claim was caused by our own breach of these terms.
10. Suspension
We may suspend the app on your store without notice if we believe it is being used unlawfully, if it is putting your storefront or other merchants at risk, or if we find a fault serious enough that continuing would cost you more than stopping. We will tell you why, and we will restore it as soon as the reason is gone.
11. Term and ending it
These terms apply from the moment you install until you uninstall.
You may uninstall at any time. Charges already made are not refunded, and charges already earned in the current period remain payable, both of which Shopify handles under its own rules.
We may end these terms on thirty days' notice. If we do, we will not charge you for the period after we stop providing the app.
12. Changes
We may change these terms. If a change matters, and a price change, a change to what we bill on or a change to how we handle data always matters, we will tell you at least thirty days before it takes effect, and you will be asked to accept it in the app. Continuing to use FairRev after that date means you accept the new version.
Every version is kept and dated, and you can read any earlier one at https://fairrev.com/legal-archive.
12a. Where FairRev is available
FairRev cannot be installed by stores registered in the United Kingdom or the European Economic Area. A shop in one of those countries is refused at install and nothing about it is stored. The reason is in section 10 of our privacy policy: we have not appointed the data protection representative those countries require, so we do not serve them. Everywhere else is open.
13. Shopify
FairRev is an independent app. We are not Shopify, we are not endorsed by Shopify, and nothing here changes your agreement with Shopify. Where Shopify's rules and ours disagree about something Shopify controls, such as billing collection or what an extension is allowed to do, Shopify's rules win.
14. General
Governing law. These terms are governed by the laws of the United Arab Emirates as applied in the Sharjah Publishing City Free Zone.
Disputes. Any dispute will be settled by arbitration under the rules of the Sharjah International Commercial Arbitration Centre. A claim small enough for a small claims court where you are may be brought there instead, so a small complaint is never forced into arbitration.
Assignment. You may not transfer these terms without our consent. We may transfer them to a company that acquires our business, and we will tell you if we do.
Severability. If part of these terms cannot be enforced, the rest still applies.
Entire agreement. These terms, the privacy policy and the data processing agreement are the whole agreement between us about the app.
Notices. We will write to the email address on your Shopify account, or show a notice in the app. You can write to us at [email protected].
Doment Digital FZE LLC Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates Licence 4431328.01 [email protected]